Terms of service
The contract between you and us. We've written it in sentences a human can read; the formal text is appended at the bottom.
Who we are
GoldPlus is a product of Ozrit Technologies Pvt Ltd, an Indian private limited company. We're the platform; SafeGold is the custodian; the gold is yours.
Eligibility
You must be 18 or older and a resident of India to open an account. Beyond ₹1,000 in a single transaction, KYC is required by law.
Buying and selling
Buy and sell prices are quoted by SafeGold and updated continuously. The price you see on screen is locked the moment you tap pay. If the price has moved by more than ₹1 between quote and tap, we ask you to confirm again.
Custody
Your gold is allocated to you by serial number and held in your name in an insured vault. It does not appear on our balance sheet. If we cease operations, your gold remains with SafeGold and is released to you on request.
Refunds
Any reversible transaction can be reversed within 24 hours via the in-app refund flow. Beyond 24 hours, refund requests are reviewed by support; we publish our average response time in the app footer.
Acceptable use
No money-laundering. No use of the app to evade taxes. No automated trading at scale (above 500 transactions / day) without prior written agreement. We reserve the right to freeze accounts under suspicion of either.
Liability
We are liable for losses caused by our own platform failures, capped at the value of the affected transaction. We are not liable for losses caused by the gold price moving, by your bank, or by you sharing your OTP with someone.
Governing law
Indian law. Bengaluru courts have exclusive jurisdiction. The Consumer Protection Act 2019 applies to retail accounts.